Return & Refund Policy
Our policy lasts 14 days from when product has been delivered. To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software, products, or media
To initiate a return please contact us directly at email@example.com and include your Order Number, as well as what you would like to return, and why, in your email.
Domestic - We will provide a shipping label/return label once the return has been initiated. After the label shows that the item is in-transit, we will begin either the refund or replacement process for the items in question.
International - Unfortunately, we do not have the capability to create or generate return labels for international orders at this time. If you wish to return items you've purchased, you must purchase the shipping label. Once we have received the items, we will begin the refund or replacement process for the items in question.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days (determined by CC provider).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.